General Conditions of Sale
Preamble: This contract sets out the rights and obligations of EARL MOULIN DU MONT RAMUS and the consumer in connection with the online sale of goods on its website. This contract is subject to French law. The general terms and conditions of sale constitute the entirety of the rights and obligations of the parties; no other terms and conditions may be incorporated into them. As this is a contract concluded remotely electronically, EARL MOULIN DU MONT RAMUS identifies itself to the consumer: Identification of EARL MOULIN DU MONT RAMUS Company name: EARL MOULIN DU MONT RAMUS Address: rd 13 route de st thibéry 34550 BESSAN Tel. : 04 67 32 04 73 Online sales address: www.moulindumontramus.fr Managers: Matthieu JOUGLA of EARL MOULIN DU MONT RAMUS - SIREN No. 432 314 037 VAT No.: FR 34 432 314 037 - NAF Code: 0124 Z EARL with a capital of 7,622.45 Euros (€)
Head office address: rd 13 route de st thibéry, 34550 BESSAN Correspondence or complaint address: rd 13 route de st thibéry, 34550 BESSAN (France) The website www.moulindumontramus.fr is the exclusive property of EARL MOULIN DU MONT RAMUS, as are all related rights. As such, any partial or total reproduction of text or photos is prohibited without prior written consent. The same applies to hyperlinks to the website, which must be approved by EARL MOULIN DU MONT RAMUS before being implemented. EARL MOULIN DU MONT RAMUS invites all customers to carefully read the following clauses and specifies that it is not possible to purchase a product without accepting these terms and conditions. Clicking on the “validate order” button means that the customer is purchasing the item on offer and constitutes full acceptance of the general terms and conditions of sale.
EARL MOULIN DU MONT RAMUS reserves the right to modify the General Terms and Conditions of Sale at any time and encourages its customers to review them regularly. Order and order confirmation: When the customer checks the box "I have read and accept the General Terms and Conditions of Sale" and clicks the "Confirm order" icon, the customer has definitively and irrevocably confirmed their order. EARL MOULIN DU MONT RAMUS will then send an electronic order acknowledgment within a maximum of 48 hours to the email address provided. However, in the event that all or part of an order is unavailable, EARL MOULIN DU MONT RAMUS reserves the right not to confirm the order, given the artisanal nature of the products, which may result in temporary stock shortages. Finally, EARL MOULIN DU MONT RAMUS also reserves the right to cancel an order from a customer with whom a payment dispute has been established. The product photos appearing on the website are for informational purposes only, and only the precise product descriptions are authentic.
Prices: Product prices listed on the website are in Euro currency (€), including VAT and packaging and shipping costs. Additional delivery charges may apply for home delivery (€6 flat rate for France). An additional order preparation charge (€10) is added for all orders under €30.
Withdrawal period:
The customer has a statutory withdrawal period of 14 days from receipt of the goods without having to provide a reason or pay any penalties, except for the cost of returning the unopened or unaltered product(s) to EARL MOULIN DU MONT RAMUS, if the best-before date has not passed. The seller will reimburse the customer as soon as possible, and at the latest within 30 days of the official withdrawal date.
Delivery:
EARL MOULIN DU MONT RAMUS undertakes to deliver products that conform to those ordered by the customer within a maximum of 30 days from the order date. If the product is unavailable, the customer will be informed as soon as possible and may cancel their order, request an exchange, or receive a refund. Delivery will be made to the address indicated on the order form by the customer, who will be required to check the general appearance of the packaging upon receipt and sign for the "handover" of the package(s). If the recipient or any other person who may take possession of the goods is absent upon delivery, the delivery person will leave a delivery note at the delivery address provided by the customer when ordering, inviting them to collect the package(s) at a later date. The transfer of risk for the ordered products occurs when EARL MOULIN DU MONT RAMUS hands them over to the delivery service provider (Chronopost or Mondial Relay). In the event of damage, the customer agrees to report it in writing on the delivery slip and will notify EARL MOULIN DU MONT RAMUS within a maximum of 3 days by mail, including electronic mail (email).
Shipping of Goods:
For France: Delivery times given are approximate. Chronopost and Chrono Fresh shipping (France): 48 hours (2 business days) MONDIAL RELAY: 3 to 5 business days. PLEASE NOTE: These delivery times are approximate only. EARL MOULIN DU MONT RAMUS cannot be held responsible if carriers fail to meet these deadlines. Payment: Customers may pay for their order in EURO (€) currency only using the following payment methods: • Credit card (immediate payment). Our website uses an encrypted security system, represented by a visual element such as a padlock, to securely complete your transactions. These services are provided by the secure PAYBOX Services banking platform. This service is completely free for the customer.
• By check or postal order made payable to: EARL MOULIN DU MONT RAMUS RD 13 ROUTE DE ST THIBERY 34550 FRANCE IMPORTANT: For check payments, all orders will only be processed after receipt and confirmation of payment. Each transaction will require prior bank authorization for any large order.
LEGAL INFORMATION:
Customer information and data required to manage their order and maintain business relations with EARL MOULIN DU MONT RAMUS are subject to electronic processing. In accordance with the French Data Protection Act of January 6, 1978, amended by the Act of August 6, 2004, customers have the right to access, object to, and rectify their personal data. This electronic processing is subject to a declaration to the CNIL (French Data Protection Authority). Your personal data will not be disclosed. Furthermore, EARL MOULIN DU MONT RAMUS reminds customers that the sale of alcohol is prohibited to any minor under the age of 16 (in accordance with the Act of July 5, 1974). All orders for alcohol of any kind (wine, beer, or any other beverage containing alcohol) must be placed by a person who is at least 16 years old at the time of the order. Remember that: ALCOHOL ABUSE IS DANGEROUS FOR YOUR HEALTH AND SHOULD BE CONSUMED IN MODERATION.
Dispute Resolution:
In the event that a dispute arises from this contractual relationship, the parties undertake to seek an amicable solution before taking any legal action. However, the liability of EARL MOULIN DU MONT RAMUS shall under no circumstances exceed the TOTAL AMOUNT (including VAT) in euros of the disputed order. If the dispute is not resolved amicably, the Court of Béziers (FRANCE) shall have sole jurisdiction. All complaints will be processed as quickly as possible, with the sole aim of satisfying the valued customers of EARL MOULIN DU MONT RAMUS.